Property Manager
Job Type – Full time
Salary – £TBC
Location – Unit 5 Benton Office Park, Horbury, Wakefield, WF4 5RA
Orion Commercial Properties Limited is seeking an experienced Property Manager to manage its mixed residential and commercial portfolio.
The residential units are throughout Yorkshire, mostly in West Yorkshire. The commercial units consist of an office Park in Horbury and a small industrial park in Bradford.
The role has the following responsibilities:
- Renew and maintain all tenancies for residential, office and commercial properties liaising with tenants for renewals and Letting Agents for new tenants. Short term, long term and rolling tenancies.
- Ensuring compliance with all legislation.
- Ensuring inspections of all residential properties are carried out and resolving any issues which arise.
- Inspection of properties when tenants vacate, agreeing any work required and costs to be deducted from the bonds.
- Regular inspections for Fire and Health and Safety e.g. Office Communal Areas.
- Liaising with accounts to ensure all rents are paid on time and chasing tenants if payments late.
- Organising maintenance on commercial units and residential units.
- Ensuring all EPC, Electric, PAT, Smoke Alarms, Carbon Monoxide Detectors and Gas inspections etc are up to date.
- Ensuring all Alarms, Fire Extinguishers, Emergency Lights, Air Conditioning and Lifts are compliant and regularly serviced.
Qualification and Skills
As a Property Manager you will have:
- Experience of property management or facilities management
- Excellent customer service skills with a passion for creating an outstanding customer journey
- Strong communication skills with the ability to communicate effectively with different stakeholders
- Good organisational skills with the ability to work autonomously and organise your own workload
- Supervisory or leadership skills
- The ability to work under pressure, solve problems, think on your feet and remain calm in a crisis
- Attention to detail and accuracy
- Good IT skills and familiarity with databases and spreadsheets
- A full operable driving licence
Customer Care Co-ordinator/Receptionist
Job Type – Full time
Salary – £TBC
Location – Unit 5 Benton Office Park, Horbury, Wakefield, WF4 5RA
Job description
The Customer Care Co-ordinator makes sure home buyers receive the very best care following their home buying experience. Because of the things you’ll be dealing with we look, ideally, for construction or estate agency experience. More importantly than that though, is your passion for quality and professionalism.
You will be expected to:
- Provide our reception duties, greeting visitors and handling incoming calls with a friendly and professional approach.
- To ensure that all issues raised by our customers are dealt with professionally, quickly and to their complete satisfaction.
- Ensure all contacts (calls, emails, online, Social Media) received are handled professionally and courteously, with all issues appropriately recorded in the Company’s IT system.
- Arrange the inspection of remedial enquiries where necessary to agree valid warranty issues.
- Liaise between Site Managers and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty (or any other warranty provider).
- Communicate with the Joint Managing Director to ensure all defects are dealt with by the appropriate personnel and in a cost-effective manner.
- Manage resolution of defects and identify where performance is falling below expected levels.
- Liaise with the Buying department to order materials for defect resolution and complete contra-charges where applicable.
- Manage customer complaints and resolve legacy issues, where appropriate, efficiently and effectively.
What you’ll need?
To be successful in the role, we are looking for:
- Experience of working in a professional secretarial/administration role.
- Previous experience in a demanding and fast paced customer service environment.
- Excellent communication skills, both written and verbal.
- Intermediate to advanced level of proficiency with MS Office programs, with excellent keyboard skills.
- A strong team player, supportive of colleagues, yet also be able to work independently.
- Assertive, tenacious, with an ability to influence others and be resilient to challenging Customer demands.
- Self–disciplined, with excellent time management skills and the ability to coordinate a number of priorities.
- Ability to multi-task, and work efficiently and accurately under pressure.
- Professional, assertive and pleasant manner in dealing with internal and external customers and contacts.
To find out more about either of these roles, please get in touch today on 01924 831030 or sales@orionhomes.co.uk
